Trust Hub

Collection & Protection of Your Data

Why do we need this information?

Our goal is to give you the best career advice, personalised just for you. To do this, we need to understand who you are, where you’re studying, what career paths interest you, and how you engage with our platform. Here’s why each piece of information is important:

Basic Personal Details

Learner Name – So we can personalise your experience and address you properly in communications.

Current Email & Secondary Email – To send you career updates, reminders, and opportunities. A secondary email helps if you lose access to your school email.

Mobile Number – To send important notifications, such as reminders for events or application deadlines.

Postcode & Full Home Address – This helps us suggest career events, work experience, or job opportunities near you. Some programmes are location-specific.

Date of Birth (DoB) – To make sure you're eligible for certain opportunities and to tailor career advice based on your age.

Education Details

Current Education Institution & Former Schools Attended – Helps us understand the education path you’re on and stage you’re at, to recommend the best experiences.

Current Status (school/college/uni/employed/gap/NEET) – So we can tailor recommendations based on whether you're still studying or looking for work.

Diversity & Inclusion

Ethnicity, Gender, Disability (y/n), Carer (y/n), Free School Meal status, First Generation in Higher Education – These details help ensure equal access to career opportunities. Some companies and universities are able to offer special programmes to support students from underrepresented backgrounds. Our aim is to provide as wide and as accessible a range of programmes as possible.

Career & Future Goals

LinkedIn Profile URL – If you have one, this helps us suggest networking opportunities and ways to improve your online presence.

About Me (free text) – Allows you to share personal interests, goals, and achievements so we can tailor our recommendations and help you improve your personal statement or CV.

Career History (employer/role/dates/free text) – If you've worked before, we can suggest next steps based on your experience and help you improve your personal statement or CV.

Ambitions (options to select) – Helps us match you with relevant career pathways and work experiences.

Desired Locations (countries) – If you want to work abroad, we can suggest relevant opportunities.

Interest in Study Abroad (y/n) – If you are interested in international education opportunities, we can help find and connect with them.

Subject Interests & Career Interests (job sectors) – These help us recommend jobs, courses, and work experience that match what you enjoy.

How You Use the Site

To improve your experience and ensure you're getting the most out of our platform, we collect anonymous usage data:

User actions (clicks, form submissions, downloads) – Helps us understand what content is most helpful.

Screen and page views – Lets us see which pages are popular and how often they're visited.

User properties (demographics, device type) – Ensures our site works well on all devices.

Conversions (successful applications, completed forms) – Helps us track how many students apply for opportunities.

Acquisition data (how you found the site) – So we know what outreach methods work best.

Location, Browser, and Platform – Ensures the website is optimised for where and how you access it.

Tracking Progress & Engagement

Access Location/IP Address & Device Details – Helps with security and ensures safe access to your account.

Experience Completions – Tracks which programmes you've finished so we can suggest next steps.

Scoring of Standards of Work/Employer Feedback – If you complete work experience, this helps us and employers give you useful feedback.

Attendance at Webinars & Other Events – Tracks participation in career events and work experience sessions.

By collecting this data, we can give you personalised career advice, recommend the best opportunities, and make sure you don’t miss out on programmes that could benefit you!