Terms of Use

1.1 What these terms cover. In return for our services and content, these are the terms and conditions on which we supply such services and content to you. These terms apply whether you are an employer, a student, a school or a college, or an alumnus, and whether these are services or digital content, and whether or not you pay for them, or put in a specific order, or simply use this website.

1.2 Why you should read them. Please read these terms carefully before you use our services, digital content, or submit an order to us. These terms tell you who we are, how we will provide services or content to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss. As a part of your agreement with us you agree to our Acceptable Use Policy, our Terms of Use of this website, our Privacy Policy, and our Cookie Policy.

1.3 Children, students and Data Protection. This site is designed in good faith to help, students and schools to engage with employers for the benefit of students. All users of this website agree to strictly comply with the spirit and letter of the law and all regulation concerning the use of personal data, including that of children, when using this site. Springpod is acting as a channel for communication and organisation to assist the users of this website to develop the careers and potential of young people. What the parties do outside this website, and their safety and legal compliance in their relationships is a matter for them to arrange and regulate, regardless whether the introductions and arrangements have been initiated on this website. Springpod cannot be and will not be responsible for those engagements and relationships or the acts of those concerned off this website. By using this website you acknowledge and agree to this, and these terms of service, whether or not you have purchased a service from us. You agree not to manage or use data from this site or to contact students or children for any purpose other than for the career related activities for which this website is entirely designed, through the mechanisms created by this website. You also agree that neither this website nor any of the data on it will be used by you to create or develop any personal relationship with any person.

2.1 Who we are. We are Springpod, which is the trading name for The Education Hub Group Limited a company registered in England and Wales. Our company registration number is 10150500 and our registered office is at Unit 5 Lloyds Wharf, 2 Mill Street, London. SE1 2BD. Our registered VAT number is 287276850.

2.2 How to contact us. You can contact us by telephoning our customer service team at 02036378665 or by writing to us at hello@springpod.com or at the Unit 5 Lloyds Wharf, 2 Mill Street, London. SE1 2BD.

2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order or supplied through our site.

2.4 ”Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

3.1 How we will accept an order. Our acceptance of your order, for example for a premium service, will take place when we email you to accept it, or make the service or content available to you online, or upon receiving a signed purchase order at which point a contract for that order will come into existence between you and us.

3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the service. This might be because the service is discontinued, because of unexpected limits on our resources which we could not reasonably plan for because we have identified an error in the price or description of the service or because we are unable to meet a delivery deadline you have specified. We retain a discretion to refuse to accept orders without giving a reason.

3.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

3.4 We only sell to the UK. Our website is solely for the sale of our services in the UK. Unfortunately, we do not accept orders from outside the UK. If you are younger than thirteen years old we cannot work with you unfortunately, as a result of data protection regulation for children.

4.1 Services may vary slightly from their descriptions on this site. The descriptions of the services on our website are for general understanding only. Although we have made every effort to describe services accurately, we cannot guarantee that your service will not vary slightly from the description. This may result from the availability of services sourced from or involving other persons, or changes in what we offer from time to time.

If you wish to make a change to the service you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the service, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see Clause 8 – Your rights to end the contract).

6.1 Minor changes to the services. We may change the service:

6.2 More significant changes to the services and these terms. In addition, we may make changes to these terms or the service, but if we do so in a way which materially reduces or adversely changes agreed functionality, we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any services paid for but not received.

6.3 Updates to digital content. We may update or require you to update digital content, provided that the digital content shall always match the description that we provided to you before you bought it.

7.1 Prices. The prices of subscription services will be as notified to you when you agree to buy them from us. We may increase subscription prices at the renewal date by giving you notice more than one month before that date when we remind you of renewal.

7.2 When we will provide the services. During the order process we will let you know when we will provide the services to you. If the services are ongoing services or subscriptions, we will also tell you during the order process when and how you can end the contract.

7.3 We are not responsible for delays outside our control. If our supply of the services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any services you have paid for but not received.

7.4 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the services to you. If so, this will have been stated in the description of the services on our website. We will contact you in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and Clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the services late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

7.5 Reasons we may suspend the supply of services to you. We may have to suspend the supply of a service to:

7.6 Your rights if we suspend the supply of services. We will contact you in advance to tell you we will be suspending supply of the service, unless the problem is urgent or an emergency. If we have to suspend the service for longer than 72 hours in any week we will adjust the price so that you do not pay for services while they are suspended. You may contact us to end the contract for a service if we suspend it, or tell you we are going to suspend it, in each case for a period of more than three days and we will refund any sums you have paid in advance for the service in respect of the period after you end the contract.

7.7 We may also suspend supply of the services if you do not pay. If you do not pay us for the services when you are supposed to (see Clause 12.4) and you still do not make payment within 14 days of us reminding you that payment is due, we may suspend supply of the services until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the services. We will not suspend the services where you dispute the unpaid invoice (see Clause 12.6). We will not charge you for the services during the period for which they are suspended. As well as suspending the services we can also charge you interest on your overdue payments (see Clause 12.5).

7.8 For you to access our services, you must have an account on www.springpod.com. When we create your account, we will process your information as a Data Controller even if we originally received your information from another organisation. We do that because you can access all our services from your account and not just the service initially offered to you.For more information about how we use and protect your information and your rights, please see our privacy notice at www.springpod.co.uk/privay-policy.

8.1 You can always end your contract with us. Your rights when you end the contract will depend on what services you agreed to buy, how we are performing and when you decide to end the contract:

8.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (d) below, the contract will end immediately and we will refund you in full for any services which have not been provided and you may also be entitled to compensation. The reasons are:

9.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:

9.2 How we may refund you. We may refund you part or all of the price you paid for the services, if we are in breach of the terms of supply, and by the method you used for payment. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.

9.3 When your refund will be made. We will make any refunds due to you when the right to any refund has been determined, calculated and agreed with you.

10.1 We may end the contract if you break it. We may end the contract for a service at any time by writing to you if:

10.2 You must compensate us if you break the contract. If we end the contract in the situations set out in Clause 10.1 we will refund any money you have paid in advance for services we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract calculated on a time expired basis depending on the date on which we end the contract, as compensation for the net costs we will incur and profits we will lose as a result of your breaking the contract. You agree to keep us indemnified from any and all costs actions proceedings claims liabilities losses and proceedings resulting from any illegal act on your part or any breach by you of the terms of this contract (including the terms of use and any data protection breach) or any misuse or disclosure of data by you.

10.3 We may withdraw the service. We may write to you to let you know that we are going to stop providing the service. We will let you know at least seven days in advance of our stopping the supply of the service and will refund any sums you have paid in advance for services which will not be provided.

11.1 How to tell us about problems. If you have any questions or complaints about the service, please contact us. You can telephone our customer service team at 02036378665 or write to us at hello@springpod.com or Springpod, Unit 5 Lloyds Wharf, 2 Mill Street, London. SE1 2BD.

11.2 Summary of your legal rights. We are under a legal duty to supply services that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the service. Nothing in these terms will affect your legal rights.

Summary of your key legal rights‍

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06. a) If your service is digital content, for example a subscription to an online service, the digital content must be as described, fit for purpose and of satisfactory quality: b) If your digital content is faulty, you’re entitled to a repair or a replacement. c) If the fault can’t be fixed, or if it hasn’t been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back. d) If you can show the fault has damaged your device and we haven’t used reasonable care and skill, you may be entitled to a repair or compensationSee also Clause 8.2.

13.1 Subject to restrictions and limitations on liability set out in this agreement, we are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

13.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services as summarised at Clause 11.2.

13.3 If defective digital content which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

13.4 We are not liable for business losses. We only supply the services on the understanding that we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

14.1 How we may use your personal information. We will only use your personal information as set out in our Privacy Policy.

15.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

15.2 You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. We may not agree if such a transfer is burdensome to us or if the transferee has a worse credit status.

15.3 Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms, except as explained in Clause 15.2 in respect of our guarantee. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

15.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

15.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the services, we can still require you to make the payment at a later date.

15.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts. If you are a student and live in Scotland you can bring legal proceedings in respect of the services in either the Scottish or the English courts. If you are a student and live in Northern Ireland you can bring legal proceedings in respect of the services in either the Northern Irish or the English courts.

15.7 Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to CEDR via their website at WWW.CEDR.COM. They will not charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.